Employee, Professional Credit Service
Four years ago I was unemployed and living with my in-laws. Because of my financial situation I had debts in collections and was struggling. I got a call one day from an 888 number and I remember thinking, “this is either a debt collector or a job calling me.” Turns out it was both. I did the phone interview and scheduled an in-person interview. I remember thinking over the next couple of days that there was no way I wanted to work for a collection agency.
I decided to show up for the interview but told myself it was just an interview to practice for other jobs. I met the manager and a supervisor that day and both were very nice and professional. They actually convinced me to take the job. I started the training still with a negative mindset about the industry. They showed us videos of staged conversations between collectors and consumers and I remember thinking how ridiculous these videos were, there was no way that people actually discussed situations and came to a mutually beneficial agreement.
After several days of training I got my first experience of talking on the phone. My first couple of calls were just simple payments. Then I received a call from a consumer that was upset at the situation. I remember empathizing with this situation because it was so similar to my own.We spent several minutes on the phone and he explained his financial situation and I negotiated with him a payment plan that would resolve the account and that he was comfortable with. At the end of the call the consumer was grateful for my help and said that he appreciated my understanding. That experience really changed my opinion of the collection industry.
It has now been four years since that conversation. Through Professional Credit Service I have been able to obtain my Bachelor’s Degree with their student reimbursement program. My wife and I have expanded our family and now are looking to purchase our first home. It brings me joy every time I have a consumer thank me for helping them resolve their debt. I have realized that no one wants to be in debt and most people are willing to do what they need to in order to resolve it—they just need someone to help them find an acceptable resolution.